http://www.chaordicsolutions.co.uk/blog/from-our-business-transformation-consultants/improving-knowledge-worker-productivity-by-10-15/
Extract from Management Innovation eXchange – Mårten Keijser:
How we improved the productivity of knowledge and interaction workers by 10-15% through the introduction of a collaborative process & knowledge management solution. In other words, a documentation of the values attributed to enabling and empowering employees to be in charge of a greater part of their work situation.
It is also a summary of insights regarding how to handle the issues of control and information security, things that a major enterprise would never give up despite overwhelming benefits of a more open culture.
Easily shared insights
Influencing a conservative industry giant is quite a different challenge compared to for example shaping a new startup, but the values attributed to progressive management philosophies can be just as real. If I were to list the three most important things required to achieve what we did it would be (in ranking order):
1. You need a sponsor from high up in the hiearchy that believes in the project and the solution you try to accomplish.
2. Involve users and stakeholders very early and listen to their feedback, It is valuable and also, if you try and change how people work they must see the value of the change and this is much easier if they feel that they are included early in the process.
3. Rely on people that are smarter than you when you develop the solution, it just gets so much better.
More … http://www.managementexchange.com/story/making-office-knowledge-open-sourceich-case-study
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